Refund Policy

Why Maison digital purchases are nonrefundable

Access to a purchased edit is delivered digitally through your account rather than shipped as a returnable physical product. Maison’s paid experience also remains usable after delivery: you may retake applicable quizzes, update profile information, and receive outputs that can change as your preferences and the Maison catalog evolve.

Because the value of the product is not limited to a single static result or one-time file, Maison does not offer refunds after digital access has been purchased or delivered.

Refunds are not provided for

• Changing your mind after purchase.
• Deciding that an archetype, recommendation, style formula, or fit suggestion is not personally preferred.
• Failing to use or finish a purchased digital edit.
• Retaking a quiz or changing profile answers after purchase.
• Changes to Current Finds, product availability, retailer pricing, stock, colors, sizes, or links.
• A third-party retailer declining a return, exchange, discount, coupon, or promotion.
• Purchasing an individual edit and later deciding that the bundle would have been a better value.

Access problems

If a successful purchase does not unlock correctly, contact Maison so we can verify the payment and restore the access you purchased. A temporary technical or account-access issue does not automatically create a refund right when the purchased access can be restored.

Duplicate or incorrect charges

If you believe you were charged more than once for the same transaction, charged an incorrect amount, or charged without authorization, contact Maison promptly. Verified payment-processing errors are reviewed as billing issues and are separate from discretionary refund requests.

Third-party purchases

This Refund Policy applies to purchases made directly from Maison d’Élan. Physical products shown in Shop or Current Finds are purchased from third-party retailers and are governed by that retailer’s own return, exchange, cancellation, shipping, and refund policies.

Rights that cannot be waived

Nothing in this policy limits a refund, cancellation, or other consumer right that applicable law requires and does not permit a business to waive.

Questions about a charge?

Use the Contact page and select “Purchase or billing,” or email info@maisondelan.com. Include the email used for your Maison account or checkout, but do not send card numbers or passwords.