THE MAISON GUIDE
Questions,
answered with context.
Use the search or browse by topic. If something still feels unclear, Maison would rather you ask before purchasing than guess afterward.
Contact Maison01What is Maison d’Élan?
Maison d’Élan is a style, fit, and shopping platform built around the idea that luxury should adapt to the person. You can discover your Élan, purchase deeper style or fit intelligence, browse a broad-price catalog, receive Current Finds, save products, and help shape future Maison-made accessories.
02Do I have to be plus-size to use Maison?
No. Maison is intentionally inclusive across body size and shape, but it is not a plus-size-only platform. The Wardrobe Edit asks for the fit information that matters to you and uses the same body-neutral approach regardless of size.
03Does Maison decide what I am allowed to wear?
No. Maison does not use body-correction rules or tell you that certain silhouettes are forbidden. It helps you understand style preferences, garment construction, fit risk, and shopping tradeoffs so you can make your own choices.
04What does Maison mean by luxury?
Luxury is not treated as a price bracket. Maison can recommend an ultra-budget find, an independent brand, a contemporary label, or a true designer investment piece. The goal is intention, usefulness, expression, and fit on your terms.
05Where should I start?
The free Find Your Élan quiz is the easiest entry point. If your main question is style, the Élan Edit is the natural next step. If your main frustration is clothing fit, sizing, construction, or returns, the Wardrobe Edit may be more useful. The Complete Maison Bundle combines both.
See How Maison Works06What are the six Élan Archetypes?
Modern Heiress, Rich Auntie, Soft Luxe, Quiet Power, Main Character, and Artful Luxe. They are style languages, not personality tests or fixed identities.
07Can my Élan change?
Yes. Style changes with life, context, confidence, taste, and exposure. You can retake the free quiz, and your saved Maison experience can evolve over time.
08Can I have more than one Élan?
Your result centers one primary Élan, while the paid Élan Edit can identify a secondary influence. Maison is designed around the idea that a person can have a dominant style language without dressing the same way every day.
09What is included in the $27 Complete Élan Edit?
The Complete Élan Edit expands beyond the free result with deeper style strategy, secondary influence, accessory and shopping guidance, spending strategy, style formulas, and paid Current Finds powered by Élan intelligence.
10Do Élan Edit clothing recommendations know my size?
Not by themselves. Élan Edit-only clothing in Current Finds is style-led and clearly labeled that size has not been evaluated. Clothing fit intelligence belongs to the Wardrobe Edit.
11What is included in the $39 Complete Wardrobe Edit?
The Wardrobe Edit includes a detailed Fit Passport, garment construction guidance, safe-to-adventurous fit strategy, tailoring logic, fitting-room rules, Shop My Fit, Maison Fit Cards, and fit-led Current Finds.
12Why does the Wardrobe Edit ask for my usual size?
Your usual size is used as a shopping guardrail. Maison compares it with retailer-listed size ranges so it can avoid recommending clothing that does not appear to be offered near the size you entered.
13Do I have to enter measurements?
No. Height and body measurements are optional. They can make fit guidance more specific, but you can build a Wardrobe profile without providing every measurement.
14Why is weight optional?
Weight is a secondary reference only when a retailer uses broad weight-based size guidance. Maison gives more importance to actual garment measurements, your body measurements when provided, preferred ease, and construction details. Weight is not used to decide what styles you should wear.
15What are Fit Guardrails?
In strict Shop My Fit mode, size and budget qualify a garment before it can be recommended. A garment above your saved budget ceiling or without a retailer-listed size range that overlaps your saved size is excluded.
16What if the Fit Guardrails leave me with no recommendations?
You can choose Show Closest Alternatives. Maison will temporarily relax the size and budget gates, rank the nearest available options, and clearly label where each item misses your saved guardrails. Strict mode remains the default and can be restored immediately.
17Does a retailer model’s body determine whether Maison recommends an item?
No. Model appearance is not used as evidence of fit. Maison uses retailer-listed sizing and construction data. A photo may show a model wearing a different size from yours.
18Does a high Maison Fit score guarantee the clothing will fit?
No. Fit recommendations are guidance based on the information available at that time. Retailer sizing, fabrics, construction, measurements, inventory, and individual fit preferences can vary. Always review the retailer’s current size chart and return policy.
19Can I update my Fit Passport later?
Yes. You can edit it when your body, usual size, budget, comfort preferences, wardrobe goals, or willingness to experiment changes.
20What is Current Finds?
Current Finds is your live Maison recommendation feed. What it contains depends on the paid Maison intelligence you own: Élan Edit, Wardrobe Edit, or both.
21How does Current Finds change based on what I purchased?
Élan Edit owners receive style-led accessories and clothing, with clothing labeled when size was not evaluated. Wardrobe Edit owners receive clothing that uses fit and budget intelligence. Customers who own both receive clothing that combines Wardrobe guardrails with Élan style alignment, plus Élan-led accessories.
22What is the difference between Current Finds and Shop My Fit?
Current Finds is a concise, changing feed. Shop My Fit is the deeper Wardrobe experience, with garment-level Maison Fit Cards, construction details, risk notes, retailer size ranges, and closer fit reasoning.
23Does Maison sell the products in the Shop?
Most products in the Shop are offered by outside retailers. Maison links you to the retailer to complete the purchase. Future Maison-made products may work differently when they launch.
24Why do prices or availability sometimes change?
Retailer pricing and inventory can change after Maison’s most recent verification. The retailer’s current product page controls the final price, available sizes, inventory, shipping, and return terms.
25Are some Shop links affiliate links?
Yes. Some retailer links may be affiliate links, which can earn Maison d’Élan a commission at no additional cost to you. Affiliate relationships do not change the price you pay through Maison.
26Why does Maison include both inexpensive and designer brands?
Because budget is a preference, not a status ranking. The catalog intentionally includes ultra-budget, accessible, independent, contemporary, designer, and luxury products so the system can respond to different spending realities.
27Is Maison a subscription?
No. The Complete Élan Edit, Complete Wardrobe Edit, and Complete Maison Bundle are currently one-time digital purchases.
28What is the Complete Maison Bundle?
The $55 Complete Maison Bundle includes both the $27 Complete Élan Edit and the $39 Complete Wardrobe Edit together. It connects style and fit intelligence inside one Maison profile.
29Where can I change my name, email, or password?
Use Account & Settings after signing in. That area is also where Maison houses account-level information and purchase history.
30Where can I see what I purchased?
Open Account & Settings or My Maison while signed in. Your Maison access is tied to the digital products on your account.
31Can I get a refund on a Maison digital purchase?
Maison digital products are final sale except where a refund is required by applicable law. The products unlock personalized digital access and can continue updating as you use the experience. Review the Refund Policy before purchasing.
Read the Refund Policy32Can I buy one Edit now and the other later?
Yes. The Élan Edit and Wardrobe Edit can be purchased independently. If you already own one, Maison should not make you repurchase that same access just to use the other product.
33What is The Maison Lab?
The Maison Lab is Maison’s product-development research space. It asks what accessories are missing before Maison creates its own products, including interest in materials, customization, price, 3D-printed concepts, prototypes, and future launches.
34Does submitting an idea to The Maison Lab guarantee Maison will make it?
No. Lab submissions inform research, sourcing, prototyping, and product decisions. A submission is not a preorder, compensation agreement, exclusivity promise, or guarantee that a product will be produced.
35Can I submit a testimonial anonymously?
Yes. The testimonial experience allows people to choose anonymity. Submitted testimonials are reviewed before public display.
36What is Maison Notes?
Maison Notes is the editorial side of the House: short, evergreen writing about style, fit, accessories, shopping, construction, and the ideas behind how Maison thinks.
Read Maison Notes37How do I contact Maison?
Use the Contact page or email info@maisondelan.com. The Contact page also includes an accessibility/disability access topic for support with the site experience.
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